Sharing know-how with employees – how to do it using dedicated tools

Quality Management System implementation is always a task that puts a strain on everyone in the organization. The process is lengthy and requires everyone to be engaged in the process, aiming at a result that will then have to be kept at the same, high level. Having a clear quality management system and being compliant to a certain ISO regulation helps, especially when the clients are keen to see how much does your company actually value quality. However, as mentioned before, QMS implementation is a lengthy and complicated procedure that usually requires clear guidelines for everyone. This is where know-how tools come into play.

Sharing know-how with employees

Know-how is a set of policies, processes, procedures, instructions, model documents, roles and educational materials that together form a clear description of how the organization should be working. During the quality management system implementation, it is crucial that every employee of your company is engaged in the process and knows what, when and how should and will be done in order to improve your current situation and work models. Using a dedicated know-how tool will help you present all the necessary knowledge to all your employees in an understandable way. By doing so you ensure that each and every member of your staff is on board with the process and knows exactly what to do and when to do it, knowing the reasons for such actions at the same time. Know-how helps everyone understand the intricacies of ISO requirements and by doing so, it makes the whole implementation process easier and less time-consuming.

a woman with glasses in front of the notebook

Dedicated know-how tools

Created especially for those who plan to implement new quality management systems in their company, dedicated know-how tools are a way of getting your implementation process in order. Created as an e-catalog of all the most important information, know-how sets include everything you might need to know before you start your implementation process. There are three major areas that the know-how tools cover – the actual know-how, which includes policies, processes, procedures, and instructions, as well as the educational part, covering training courses, guides, tools, and crumbs of information that are essentially descriptions of better knowledge sources online. If you want to ask for advice professional agency, we strongly recommend giving a call to

The educational part of the know-how dedicated package is the one that should be shared with employees. It is here that the most important knowledge is packed ready to be delivered to everyone that needs to know about the processes. Such tools are important when you need to share the know-how with many employees and don’t necessarily want to lose precious time by organizing dedicated meetings and training courses every time something is unclear. Ready-made know-how guides are available to access anytime and are a reliable source for anyone inside the company that seeks information. There are of course limitations on the information that is available to certain people, making sure that everyone gets their knowledge in the context they need.